Frequently Asked Questions

Find all you need to know about your upcoming Lake Geneva stay here. From age limits and flotation devices to restaurant delivery and transportation. If you still have questions please give us a call at (262) 249-3400.

Waterpark Questions

What are the hours of Moose Mountain Falls Waterpark?

Moose Mountain Falls is subject to Holiday and seasonal hours. See current waterpark schedule.

Do I need to bring towels to Moose Mountain Falls Waterpark?

Towels are provided at the lifeguard station inside Moose Mountain Falls.

How old do you have to be to need a waterpark pass to enter the waterpark?

Ages 12 months and older are required to have a waterpark pass to enter the waterpark. Children under 12 months of age are complimentary. 

How many people can I bring to Moose Mountain Falls Waterpark?

A one-bedroom suite includes four complimentary waterpark passes per day and a two-bedroom suite includes six complimentary waterpark passes per day. Up to four additional passes per room per day can be purchased.

Is Moose Mountain Falls Waterpark open to the public?

Moose Mountain Falls is not open to the general public. On weekends and holidays, Moose Mountain Falls is reserved for resort guests only. All other days, groups may purchase admission by contacting the Timber Ridge Lodge group sales office at (262) 249-4590.

Is proof of admission required for Moose Mountain Falls Waterpark?

Yes, wristbands are issued upon check-in. They must be worn at all times within Moose Mountain Falls; wristband colors change daily.

What is the age limit for children in Moose Mountain Falls?

Moose Mountain Falls is designed for children of all ages. However, adult supervision is required for children under the age of 16. Children who are not yet toilet-trained must wear swim diapers. Swim diapers can be purchased at Trader Jack's gift shop.

What is the age limit for children to use the hot tubs inside Moose Mountain Falls Waterpark?

We have three hot tubs inside Moose Mountain Falls. The indoor hot tub is for ages 16 and over. The indoor/outdoor and the outdoor hot tubs are for ages 7 and over. Children ages 6 and under are prohibited from hot tub use (WI state code 172.29). Children under 16 must have an adult in the water with them.

Am I allowed to bring my own food and drinks into Moose Mountain Falls Waterpark?

No outside food or drinks are permitted inside Moose Mountain Falls, however, food and drinks are available for purchase at the Hungry Moose food court. Glassware is strictly prohibited.

Are flotation devices permitted in Moose Mountain Falls Waterpark?

Water wings and baby floats are permitted in Moose Mountain Falls. Timber Ridge does not provide these items; however, they can be purchased in Trader Jack's gift shop. Timber Ridge does provide life vests based on availability. They are provided at the lifeguard station inside Moose Mountain Falls. All other flotation devices are not permitted.

Are there lifeguards in Moose Mountain Falls Waterpark?

Moose Mountain Falls does have lifeguards on duty at all times. All lifeguards are trained in first aid, CPR and shallow water life guarding skills by a licensed instructor. Moose Mountain Falls is a Red Cross safety certified facility.

Are there height requirements in Moose Mountain Falls Waterpark?

Children must be at least 48 inches tall to ride the body slide. Children under 48 inches tall may ride the tube slide with a parent.

How do I protect my skin from chlorine irritation?

Locker rooms are available to shower both before and immediately after using Moose Mountain Falls. This will help eliminate any chlorine left on the skin. Also, follow posted time limits for whirlpool use. Finally, after showering, use lotion to moisturize the skin. All of these precautions are highly recommended.

How do I protect my bathing suit from chlorine bleaching?

Suits should be rinsed in cold water and hung to dry immediately after leaving the waterpark. This will rinse off any chlorine left on the suit. Many bathing suits are not made for extensive exposure to chlorine, which can cause fading. Please check the manufacturer's label.

Do you have ADA lifts in the waterpark?

Yes, we have ADA lifts to access all areas of the waterpark including the lazy river, activity pool, outdoor activity pool, indoor/outdoor hot tub and outdoor hot tub. Please ask the lifeguards for assistance when needed.

Lazy River

Overnight Stay Questions

What are check-in and check-out times?

Check-in time is 4:00pm and check-out is 11:00am.

What is your cancellation policy?

A one-night room/package, resort fee & tax deposit is due upon reservation. This deposit will be charged to the credit card provided upon booking. Timber Ridge Lodge has a 72-hour cancellation policy. All cancellations must be made 72-hours before arrival to receive a full refund on the credit card provided.

What does the Resort Fee cover and is it mandatory?

The Resort Fee is a mandatory fee, per each night of your stay. A number of services are included, such as high speed internet access, and are detailed on the Reservation Policy page.

Do you allow pets in your hotel?

With the exception of service animals, Timber Ridge Lodge does not allow pets in the hotel. The front desk can assist you with local kennel information.

Are there age requirements to reserve a room?

You must be 21 or older to reserve a room at Timber Ridge Lodge.

Are pack-n-plays or rollaway beds available?

Yes, these items are available upon request. Pack-n-plays are complimentary, while rollaway beds incur a $15 per night fee.

Are there hairdryers in the rooms?

Yes, hairdryers are available in each room. For a list of in-room amenities, please see the Accommodations page for details.

Do you have high speed internet access in the guestrooms?

Yes, all rooms have wired high speed internet access. The cost is included in the resort fee.

Do you allow scooters or hover boards at Timber Ridge?

No, the use of hover boards, scooters, skateboards, etc is prohibited anywhere on resort property. 

Guest Rooms at Timber Ridge

Activities Questions

Are reservations required for spa services? Are there age requirements?

To ensure availability, spa reservations at Grand Geneva's WELL Spa + Salon should be made several weeks in advance. Salon services are available to all ages, but children under 16 must be accompanied by an adult. Grand Geneva's Fitness Center is available to guests 16 and older. For guests 16 years and younger, please inquire about spa service availability with reservations or the spa front desk.

What activities does Timber Ridge offer?

Two award-winning golf courses, an 18 run ski and snowboard facility, indoor and outdoor tennis, indoor and outdoor pools, horseback riding, bike rentals, 18-hole disc golf course, hiking trails and hay or sleigh rides depending on the season. Please visit the Activities page for more information.

Are childcare or kids activities available?

Yes, a daily Kids Are Grand program provides activities for children 4-12 years of age. For children under 4, in-room childcare is available.

Dining Questions

Do you have Room Service?

Smokey's Bar-B-Que House offers a To Go menu. Simply call in or stop by to place an order. The order can be picked up and brought back to your room.

Do I need a reservation for dining?

Smokey's Bar-B-Que House at Timber Ridge serves on a first come, first serve basis as well as the Grand Café at Grand Geneva. We strongly encourage advance reservations for dining at Geneva ChopHouse and Ristorante Brissago.

Transportation/Directions Questions

Do you have a shuttle to/from the airport?

The hotel does not have an airport shuttle, however we do have more information about airport shuttle options or concierge assistance.

We will be driving to the resort. Can you give us directions to your hotel?

For more information, please refer to our Location page.

Family Friendly Waterpark in Lake Geneva