As a Timber Ridge Lodge & Waterpark guest, your safety and comfort is of utmost importance to us. In order to comply with directives issued by the State of Wisconsin limiting gatherings of more than 10 people, we must temporarily close. Effective 5 pm, Tuesday, March 17th we will close our doors at Timber Ridge Lodge & Waterpark until further notice. We will be providing updated information on the status of our temporary closure moving forward, via email and social media.
For guests with arrivals during the closure, we will automatically cancel your reservation and provide a full refund to your original form of payment. However, please be patient as it may take up to 10 business days for the credit to be processed.
Our leadership team is meeting daily to monitor the situation, and we pledge to continue addressing this important matter with the utmost care, which will include staying in communication with our guests as we have updates to share.
We know that this may be an inconvenience to your travel plans. We hold your health, our associates’ health, and the health of the general public in the highest regard, and we thank you for your understanding during this difficult time. We look forward to welcoming you to Timber Ridge Lodge & Waterpark soon, and would like to work with you to reschedule your trip.
If you have any questions, please do not hesitate to reach out to us through email at firstname.lastname@example.org or call our call center at 866-636-4502.